I’m Jackie - a Senior UX Researcher helping teams navigate complex, trust-sensitive product decisions through rigorous, mixed-methods research.
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QUALITATIVE DISCOVERY & USABILITY RESEARCH
From foundational research to usability testing: Designing ai.google around audience needs
I led qualitative discovery and usability research to clarify how a core audience group evaluates and engages with Google’s AI experiences, shaping a more focused, audience-driven redesign of ai.google.
MULTI-PHASE, MIXED-METHODS, HEALTH TECH
Understanding patient and provider decision-making: Foundational research for a client in the diabetes product space
I led a two-phase research effort to understand patient decision-making: the first phase focused on U.S. audience mindsets and the second on global audiences and scaling insights across markets.
