I’m Jackie - a Senior UX Researcher helping teams navigate complex, trust-sensitive product decisions through mixed-methods research.
I’ve partnered with dozens of technology, e-commerce, healthcare, and consumer brands to help design, product, and brand teams clarify what people need, what they fear, and what helps them move forward. At its core, my approach is built on a foundation of social science with additional training in human-centered design.
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QUALITATIVE DISCOVERY & USABILITY RESEARCH
From foundational research to usability testing: Designing ai.google around audience needs
I led qualitative discovery and usability research to clarify how a core audience group evaluates and engages with Google’s AI experiences, shaping a more focused, audience-driven redesign of ai.google.
MULTI-PHASE, MIXED-METHODS, HEALTH TECH
Understanding patient and provider decision-making: Foundational research for a client in the diabetes product space
I led a two-phase research effort to understand patient decision-making: the first phase focused on U.S. audience mindsets and the second on global audiences and scaling insights across markets.
